Man and Van South Kensington Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van South Kensington provides removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 We, us, our means Man and Van South Kensington, the provider of removal and related services.

1.2 You, your means the individual, business or organisation purchasing or using our services.

1.3 Services means any man and van, removal, packing, loading, unloading, transportation, delivery, furniture moving, or related services provided by us.

1.4 Booking means a confirmed request for services accepted by us, including the agreed date, time, service description and price.

1.5 Vehicle means any van or vehicle used by us to provide the services.

1.6 Goods means any items, furniture, personal effects, equipment or other property which we move, handle, transport or store in connection with the services.

2. Scope of Services

2.1 We provide man and van and removal services for household and commercial customers, including loading, transporting and unloading of goods.

2.2 Our services may include local removal work in and around South Kensington and wider London areas, as well as other destinations agreed at the time of booking.

2.3 Any additional services, such as packing, dismantling and reassembly of furniture, or additional drops or collections, must be agreed in advance or will be subject to availability and additional charges.

2.4 We reserve the right to decline to carry any goods which, in our reasonable opinion, are unsafe, illegal, hazardous, insufficiently packed, excessively heavy, or likely to cause damage to our vehicle, equipment, personnel, other goods or property.

3. Booking Process

3.1 You may request a quotation and make a booking by contacting us through our accepted communication channels.

3.2 Quotations are based on the information you provide, including locations, access details, parking arrangements, volume and nature of goods, and any special requirements.

3.3 It is your responsibility to provide accurate and complete information to enable us to assess the work and provide a correct quotation. If the information supplied is incomplete or inaccurate, we may adjust the price, modify the services or cancel the booking in accordance with these terms.

3.4 A booking is only confirmed when we expressly accept it and provide confirmation. We reserve the right to refuse any booking request at our discretion.

3.5 Any estimated arrival or completion times are provided in good faith but are not guaranteed. Arrival times may be affected by traffic, parking, weather or other circumstances beyond our control.

4. Prices and Payments

4.1 Our charges may be calculated on an hourly rate, fixed price, or a combination, as specified in the quotation and booking confirmation.

4.2 Unless expressly stated otherwise, prices are exclusive of any applicable congestion charges, tolls, parking fees, permits and similar costs. These may be added to the final invoice if incurred while providing the services.

4.3 We may require a deposit at the time of booking. The amount and payment terms will be advised in your booking confirmation.

4.4 Unless agreed otherwise in writing, payment of any balance is due on completion of the services on the day of the move.

4.5 You agree to pay all charges in full and without set-off or deduction. We may refuse to unload goods or continue services if payment terms are not complied with.

4.6 If payment is not received when due, we may charge interest on overdue amounts at the statutory rate, as well as reasonable costs of debt recovery where permitted by law.

5. Cancellations, Amendments and Delays

5.1 You may cancel or amend your booking by giving us notice in advance. The amount of notice required and any charges will depend on how close to the service date the cancellation or change is made.

5.2 If you cancel more than a reasonable minimum period before the agreed start time, any deposit paid may be refundable or transferable at our discretion. If you cancel with short notice, we reserve the right to retain part or all of the deposit and to charge a cancellation fee reflecting our time and costs.

5.3 If you wish to change the date, time, size of vehicle, number of staff or scope of services, we will make reasonable efforts to accommodate your request, subject to availability. Changes may result in an adjustment of the price.

5.4 If we arrive at the agreed address and are unable to start work due to circumstances within your control, including lack of access, incomplete packing, or waiting for keys, waiting time may be charged at our standard rates.

5.5 In the event of severe traffic, vehicle breakdown, staff illness, extreme weather or other events beyond our reasonable control, we may need to postpone or cancel the services. In such cases, we will seek to rearrange the booking as soon as reasonably possible. Our liability in these circumstances will be limited in accordance with section 9.

6. Your Responsibilities

6.1 You are responsible for:

a ensuring that you have full authority to move the goods and that they do not belong to anyone else or are subject to third-party rights;

b ensuring adequate access to the collection and delivery addresses, including obtaining any necessary permissions, parking arrangements or permits;

c providing accurate directions and contact details so that we can locate the premises and communicate with you on the day;

d arranging suitable packing and preparation of goods, unless we have specifically agreed to provide packing services;

e securing valuables, important documents, cash, jewellery or other highly valuable or irreplaceable items, which should not be included in the goods to be moved unless we have given specific written approval;

f supervising the work or appointing a responsible representative to be present throughout the move to direct the placement of items and confirm completion;

g checking the vehicle at completion of the move to ensure no items have been overlooked.

6.2 You must not request us to transport prohibited or unsafe items, including but not limited to explosives, flammable substances, gas cylinders, illegal goods, live animals, or perishable items likely to deteriorate in transit.

7. Access, Parking and Loading

7.1 You must ensure that suitable vehicle access is available at both collection and delivery addresses. This includes providing information about stairs, lifts, narrow doorways, low ceilings, or other access restrictions.

7.2 You are responsible for arranging any required parking permits or authorisations. Any parking fines or penalties incurred as a direct result of inadequate permits or inaccurate information supplied by you may be added to your final bill.

7.3 If access is significantly worse than described at the time of the quotation, or if there are unexpected restrictions such as long carrying distances, additional floors or no lift where one was expected, we may make reasonable additional charges to reflect the extra time and labour involved.

8. Waste, Disposal and Regulations

8.1 We are primarily a removal and man and van service and not a waste disposal contractor. We will not remove or dispose of waste materials unless this has been expressly agreed in advance and is compliant with applicable regulations.

8.2 Where we agree to collect and transport items for disposal, you confirm that the items are non-hazardous and suitable for transport and disposal in accordance with relevant waste regulations.

8.3 We will not carry hazardous or controlled waste, including but not limited to chemicals, asbestos, clinical waste, or items classified as dangerous for transport.

8.4 You must not present any items for removal or disposal that breach local authority rules or environmental regulations. Any fines or costs arising from such breaches may be charged to you.

9. Liability and Limitations

9.1 We will take reasonable care in handling and transporting your goods. However, our liability is subject to the terms and limitations set out in this section.

9.2 We are not liable for loss or damage arising from:

a your failure to pack goods properly when we have not been instructed to pack them;

b the nature of goods that are susceptible to damage, such as fragile items, electronics, or items with inherent defects;

c normal wear and tear, scratching, scuffing or minor cosmetic damage that may reasonably occur during handling;

d loss or damage to goods where you or your representative have packed, loaded or unloaded them against our advice;

e delays, losses or damage caused by circumstances beyond our reasonable control, including traffic, weather, road closures, public events or industrial action.

9.3 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of opportunity, or loss of enjoyment, arising out of or in connection with the services.

9.4 Our total liability for any loss of or damage to goods, or for any other claim arising from the services, shall be limited to a reasonable amount having regard to the value of the goods and the price paid for the services, unless otherwise agreed in writing or required by law.

9.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited by law.

10. Claims and Complaints

10.1 You should inspect your goods and property as soon as reasonably possible after completion of the services.

10.2 Any visible loss or damage should be reported to us as soon as possible. We may ask you to provide photographs, descriptions, receipts or other documentation to help assess your claim.

10.3 Failure to notify us within a reasonable period may affect our ability to investigate and resolve the issue and may reduce the likelihood of compensation, except where your rights cannot be restricted by law.

10.4 We will review complaints fairly and in good faith and may offer repair, replacement, a goodwill gesture or financial compensation where appropriate and in line with these terms and applicable law.

11. Insurance

11.1 We maintain appropriate insurance cover in connection with the operation of our business in accordance with applicable requirements.

11.2 Our insurance does not replace your own household, contents or business insurance. You are encouraged to check your existing policies and arrange additional cover if necessary for high-value items or for risks not covered by our standard terms.

12. Customer Conduct and Safety

12.1 You agree to treat our staff with respect and not to engage in abusive, threatening or unsafe behaviour. We may suspend or terminate services without refund if our staff are subjected to such conduct.

12.2 For safety reasons you must not climb into the vehicle without permission, obstruct lifting or loading operations, or ignore instructions intended to protect health and safety.

13. Data Protection and Privacy

13.1 We will collect and use personal information about you for the purpose of providing our services, managing bookings, processing payments and handling enquiries or complaints.

13.2 We will handle your personal data in accordance with applicable data protection laws and will take reasonable steps to keep your information secure.

13.3 We will not sell your personal data to third parties. We may share necessary information with partners or subcontractors involved in delivering the services, or where required by law.

14. Subcontracting

14.1 We may use carefully selected subcontractors or partner companies to carry out all or part of the services, particularly at busy times or for work outside our usual operating area.

14.2 Where subcontractors are used, we remain responsible for the proper performance of the services in accordance with these Terms and Conditions.

15. Variations to Terms

15.1 We may update or amend these Terms and Conditions from time to time. The version that applies to your booking will be the version in force at the date we confirm your booking.

15.2 Any changes to these terms must be agreed in writing. No verbal variation or statement by our staff or representatives will override these Terms and Conditions.

16. Severability

16.1 If any part of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the services, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

By confirming a booking with Man and Van South Kensington or by allowing our staff to commence work, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.